Ace’s Pet Waste Terms and Conditions
By starting service with Ace's Pet Waste, you agree to the following terms.
1. Services
Ace's Pet Waste provides recurring and one-time pet waste removal services as scheduled. Services are available year-round, weather and property conditions permitting.
2. Yard Access & Safety
Clients are responsible for providing safe and accessible access to the service area. This includes:
Leaving gates unlocked on scheduled service days.
Keeping pathways reasonably clear.
Ensuring the yard is reasonably accessible.
For safety, we do not service yards with aggressive or unsafe dogs present. Clients are responsible for ensuring dogs are safely managed during service visits.
If we arrive and cannot access or safely service your yard due to a locked gate, aggressive animal, or other preventable obstruction, the scheduled visit may still be charged because time has been reserved on our route.
3. Weather & Winter Service
We provide service year-round, including during winter months, as weather and conditions allow.
During snow, ice, or other inclement weather, we remove all waste that is visible and safely accessible at the time of service. Waste that is covered by snow, frozen, or otherwise inaccessible will be addressed during subsequent visits as conditions improve.
Regular service schedules and billing continue during winter. Visits where some waste can be safely accessed and removed will be billed at the regular service rate, even if weather conditions prevent a complete cleanup.
If weather conditions prevent us from safely servicing your yard at all, the visit will be skipped and you will not be charged.
4. Pausing or Interrupting Service
Clients may request to pause service in advance when their pets will not be using the yard.
When service resumes after a pause or extended interruption, an initial cleanup may be required before regular service can continue. Initial cleanup fees are higher than standard recurring rates and are based on the yard's condition, the amount of accumulated waste, and the number of pets. Any applicable initial cleanup fee will be communicated before service resumes.
Original service days are not guaranteed when restarting after a pause or extended interruption. Scheduling will depend on current route availability.
5. Billing & Payments
Recurring Services
Weekly billing: Payments are automatically charged to the card on file once per week for services completed during that billing period. Payments are typically processed at the end of the week on Friday or Saturday.
Monthly billing: Payment is automatically charged to the card on file on the 1st of each month for services completed during the previous month, unless otherwise arranged.
One-Time Services
Initial cleanups and one-time services are invoiced separately upon completion.
Payment Terms
Any unpaid invoice balance is due within 15 days of the invoice date.
Pricing Changes
Service fees and promotions are subject to change. Clients will receive at least two weeks' notice before any pricing adjustments take effect.
6. Changes in Pet Count
Please notify Ace's Pet Waste if the number of pets using your yard changes. Service pricing is based on the number of pets, and your rate may be adjusted accordingly.
7. Waste Disposal
Collected waste is double-bagged and placed in the client's designated trash receptacle unless otherwise arranged
8. Property & Liability
Ace's Pet Waste takes reasonable care while performing services. We are not responsible for pre-existing property conditions or minor, unavoidable effects of normal service activities on lawns and landscaping.
Clients are responsible for securing pets and maintaining safe conditions in the service area.
9. Canceling Service
Clients may cancel recurring service at any time by notifying Ace's Pet Waste. Ace's Pet Waste reserves the right to discontinue service at any time. Any outstanding balances for services already performed remain due upon cancellation.
10. Agreement
By scheduling or initiating service with Ace's Pet Waste, you acknowledge that you have read and agree to these Terms of Service and accept responsibility for maintaining safe and accessible service conditions.